Return & Refund Policy
Effective Date: 2025
At Kyrapure, we value our customers and aim to provide a smooth shopping experience. This Return & Refund Policy applies to all orders shipped within Canada.
1. Eligibility for Returns
Due to the hygienic nature of personal care products, returns are accepted only under the following conditions:
- The product must be unused, unopened, and in its original packaging
- A return request must be submitted within 7 days of delivery
- The item must be damaged, defective, or incorrect upon arrival
⚠️ For health and safety reasons, opened or used products are not eligible for return or refund.
2. Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
To help us resolve the issue quickly, include:
- Order number
- Clear photos of the product and outer packaging
After review, we will offer a replacement or a full refund, depending on availability.
3. Refund Process
Once a return is approved:
- Refunds will be issued to the original payment method
- Please allow 5–10 business days for the refund to appear on your account
- All refunds are processed in CAD (Canadian Dollars)
Shipping fees are non-refundable, unless the return is due to an error on our part.
4. Non-Returnable Items
The following items are not eligible for return:
- Opened or used hair care products
- Items damaged due to misuse or improper storage
- Sale or promotional items (unless received damaged or defective)
5. How to Request a Return
To request a return or report an issue, please contact us at:
Email: support@kyrapure.com
Include your order number and a brief explanation of the issue.
6. Policy Updates
Kyrapure reserves the right to modify this Return & Refund Policy at any time. Updates will be posted on this page with a revised effective date.